Frequently Asked Questions

It's simple! Upload a photo of your pet → Choose an art style → AI creates your portrait → Delivered to your door. The entire process takes just minutes for digital portraits, and up to 10 business days for physical products.

Clear, well-lit photos showing your pet's face. Any breed, any species works! Avoid blurry, dark, or heavily filtered photos — the better the source, the better the portrait.

Currently one photo per portrait. Choose the one that best captures your pet's personality — a clear face shot with good lighting is your best bet.

We offer 8 unique styles to choose from:

Not yet, but we're working on expanding our style library. Stay tuned — follow us on social media for announcements on new styles!

We offer revisions for digital portraits until you're happy. For physical products, please see our returns policy — we want every portrait to bring you joy.

Digital Download — $19 Canvas Print — $49 Framed Print — $79 Coffee Mug — $24 Phone Case — $29 Tote Bag — $26 Throw Pillow — $32

A high-resolution PNG file (4000×4000px, 300 DPI) with a personal use license. Perfect for printing at any size or sharing online.

Coming soon! Gift cards are in the works and will be available on our site shortly. Perfect for pet-loving friends and family.

Digital portraits are delivered within 24 hours via email. Physical products take 5–10 business days depending on the product and your location.

Yes, we ship worldwide! Shipping costs are calculated at checkout based on your location and product type.

Absolutely. You'll receive a tracking number via email once your order ships, so you can follow it every step of the way.

We accept credit/debit cards (via Stripe) and PayPal. Both are secure, fast, and widely supported.

Digital downloads cannot be refunded due to instant delivery. Physical products are eligible for refund or replacement within 14 days if there are quality issues. Contact us and we'll make it right.

Yes. We use Stripe and PayPal — industry-leading payment processors with bank-level encryption. We never store your card details on our servers.

Not required, but recommended! An account lets you track orders, save favorites, and access exclusive member perks.

We never sell your data. Photos and personal information are used solely to create your portraits and are stored securely. See our Privacy Policy for full details.