Privacy Policy

Introduction

At PAWTRAIT ("we," "our," or "us"), we are committed to protecting your privacy and the privacy of your loved ones — including the four-legged ones. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pawtrait.com and use our services.

Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that helps us deliver personalized pet portrait products and maintain a seamless shopping experience. The data we collect falls into two categories:

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing — to fulfill your orders, process payments, and arrange shipping
• AI Portrait Generation — to create custom pet portraits using your uploaded photos
• Delivery & Fulfillment — to send your finished products via our print-on-demand and shipping partners
• Customer Service — to respond to inquiries, resolve issues, and provide support
• Marketing Communications — to send you promotional offers, new product updates, and pet birthday greetings (only if you opt in; you can unsubscribe at any time)
• Service Improvement — to analyze usage patterns, improve our AI models, and enhance the overall user experience

How We Share Your Information

We do not sell your personal information to anyone. We only share your data with trusted third parties as necessary to operate our business:

• Payment Processors — Stripe and PayPal handle your payment transactions securely. We do not have access to your full payment credentials.
• Fulfillment Partners — Our print-on-demand partners receive the necessary order and shipping details to produce and deliver your custom products.
• Shipping Carriers — Delivery partners receive your shipping address to complete deliveries.
• Legal Requirements — We may disclose information if required by law, regulation, legal process, or governmental request.

Data Retention

We retain your personal information and pet data for as long as your account remains active or as needed to provide you with our services. If you choose to delete your account, we will remove your personal data within 30 days, except where we are required to retain certain information for legal, tax, or regulatory purposes.

Uploaded pet photos used for portrait generation are retained for the purpose of re-ordering convenience but can be deleted upon request at any time.

Your Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — Request a copy of the personal data we hold about you
• Right to Rectification — Request correction of inaccurate or incomplete data
• Right to Erasure — Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability — Request your data in a commonly used, machine-readable format
• Right to Opt-Out — Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly

To exercise any of these rights, please contact us at hello@pawtrait.com. We will respond within 30 days.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies may include:

• Essential Cookies — Required for the website to function properly (e.g., shopping cart, session management)
• Analytics Cookies — Help us understand how visitors interact with our site
• Preference Cookies — Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Services

Our website may use the following third-party services:

• Google Fonts — For typography and visual design consistency
• Stripe — Secure payment processing
• PayPal — Alternative payment processing
• Analytics Services — We may use analytics tools (such as Google Analytics) in the future to monitor and optimize site performance

Each third-party service has its own privacy policy. We encourage you to review their policies for more information about how they handle your data.

Children's Privacy

PAWTRAIT is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately at hello@pawtrait.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect your rights or how we use your data, we will notify you via email or through a prominent notice on our website prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out:

We aim to respond to all inquiries within 5 business days.